As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Main Taks & Responsibilities

In this role, you enhance customer satisfaction, drive problem resolution, and ensure long‑term system stability. Your specific responsibilities include:

• Performing installations, repairs, maintenance, and upgrades on‑site at customer locations, primarily within your assigned region
• Prioritizing, planning, and executing your activities according to our processes and established customer service level agreements
• Maintaining your personal tool and spare parts inventory at an appropriate level for successful task execution
• Managing escalations and resolving complex technical issues reported by the Customer Service Desk, customers, and local service organizations
• Conducting basic technical training sessions for customers
• Performing instrument failure analyses, screenings, and follow‑up activities to continuously improve system reliability
• Documenting and maintaining all relevant data in BD service management systems to ensure optimal data accuracy and high‑quality customer reporting

Requirements (Qualifications, Experience, Skills, Competencies)

• You have completed a technical degree or equivalent qualification in a technical field (e.g., vocational training in medical technology, electronics, mechatronics, etc.) or experience with high‑tech devices.
• You possess strong knowledge in computers, networking, electronics, precision mechanics, and automation; additional knowledge in molecular technology is an advantage.
• You have a quick grasp of complex topics and easily familiarize yourself with technically challenging subjects, working independently and purposefully.
• You have business‑fluent French and fluent English skills. German language is an advantage.
• Located within Romandy area or willingness to relocate
• You hold a valid European driver’s license.
• You are willing to travel extensively (>80%) within your assigned territory - including regular overnight stays - and are comfortable with occasional travel within Europe.

Additional requirements

• Strong time management and prioritization skills
• Excellent communication skills, teamwork, high engagement, and sense of responsibility
• Efficient, pragmatic, solution‑oriented, and stress‑resistant working style

What do we offer?

• An interesting and diverse position working with high‑end technologies at a well‑known company in the medical technology sector
• A dynamic environment that allows you to make an impact
• A functional home office setup
• Comprehensive onboarding and training (at our training centers in Belgium / the Netherlands) and opportunities for further development
• Competitive salary plus incentive plan, and additional benefits
• The social benefits of a global company, as well as a representative company car that may also be used for private purposes

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

CHE Allschwil - Rudolf Geigy-Strasse

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

CHF95 600,00 - CHF145 775,00 CHF Annual