Job Description Summary

The Implementation Specialist (m/f/d) is a figure involved in the process of installation of products and services, who interacts with customers frequently and acts independently with a good knowledge of products, technologies and processes on the Application plan assigned.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Our vision for Information Technology at BD

In our BD IT team, we deliver effective and innovative technologies that help us to keep our entire business running day to day. Our aim is to provide the tools, systems, insights and protection for BD associates to efficiently do their work.

About the role:

The Implementation Specialist is a figure involved in the process of installation of products and services, who interacts with customers frequently and acts independently with a good knowledge of products, technologies and processes on the Application plan assigned.

Also, the IS is responsible for installing a wide range of products and services that involve extensive customer interaction. The Implementation Specialist works closely with teammates and a variety of end users to ensure technical compatibility and user satisfaction. Possess a close understanding of systems application and interface. All these activities require a candidate who is highly motivated and customer focused. They need to have outstanding communication and excellent planning/organizational skills.

For the most effective care of our customers and patients, willingness to partly work during night time and/or weekends is required.

Night and weekend duties are part of the position and are additionally compensated in accordance to the applicable work agreement contract and the internal compensation model.

Main responsibilities will include:

• Demonstrates a working understanding of products, related technologies (hardware and software) and the Application process

• Independently executes assigned deliverables from the Application plan as performing all the necessary meetings with the customer, both on-site and remotely

• Works with the Project Management Office in coordinating and performing all the project phases including equipment/software installation and customers training

• Performs general training of products and technologies

• Collaborate with the team to Integrate basic products/services with customer systems and processes

• Has developed knowledge and skills in Products Application; still acquiring / expanding fundamental knowledge and higher-level skills

• Provides high technical support level to existing customers in in the assigned Region, on-site and remote.

• Performs products hardware and software repair activities on customers site

• Performs products Preventive Maintenance activities on customers site

• Effectively communicates technical knowledge and validates understanding of others

• Demonstrates attention to detail when compiling and reporting information; reviews work to ensure that information complies with quality standards

• Builds awareness of the change process and related tools and recognizes the impact that change has on peers and self

• Communicates effectively with customers; listens to customers' needs and takes actions to meet them

About you:

• Technical/IT background, experience with virtual platforms and networking systems

• Project delivery adopting SDLC (System Development Life Cycle)

• Technical Project Documentation

• Deep technical knowledge and experience supporting proprietary and standard applications. Have the ability to solve problems in a logical manner

• Ability to work independently as well as a great teammate with a strong desire to deliver results

• Ability to effectively manage multiple tasks at a time and prioritize as necessary so that all clients receive the highest level of customer service. Must have clear, concise written and verbal communication skills

• Willingness to Travel up to 80% in the assigned Region and sometimes as Support within Central Europe

• Driving License

• Fluency in French & English

• Additional Languages like Nordics or German are a plus

The minimum annual gross salary for this position is €50,000 (38.5-hour week). Depending on individual qualifications and experience, we offer appropriate additional compensation

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

AUT Vienna - Handelskai

Additional Locations

Work Shift