Job Description Summary

Job Description

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and its no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The Urology & Critical Care (UCC) Home Care business within BD is unique in that it manufactures products for consumers in the home and services them through our medical distribution subsidiary, Liberator Medical.  The mission of UCC Home Care is to pioneer innovations that restore dignity, expand access for all, and eliminate stigma, empowering individuals and caregivers to embrace life fully, with confidence, freedom, and a renewed sense of normalcy.

The General Manager (Sr. Director) / President of the Board for Liberator Medical is a transformational leader who will set the standard for excellence in home care. This role demands a relentless focus on customer experience, ensuring every interaction delivers trust, simplicity, and care. You will own the strategy, execution, and governance of Liberator Medical, driving industry-leading service, operational precision, and sustainable growth.

Key Responsibilities:

Customer Experience Leadership

• Champion a customer-first culture that prioritizes empathy, speed, and reliability in every touchpoint.
• Redefine service standards to deliver an experience that is not only compliant but delights patients, caregivers and clinicians.
• Leverage data-driven insights to anticipate customer needs and proactively eliminate friction across the journey.

Strategic Leadership

• Craft and execute a bold growth strategy that positions Liberator Medical as the premier home care partner in the industry.
• Serve as the voice of the customer at the executive table, ensuring decisions reflect patient-centric priorities.

Operational Excellence

• Embed continuous improvement as a core organizational mindset, ensuring that every team member actively seeks opportunities to enhance processes, systems, and outcomes.
• Drive operational rigor and innovation to deliver best-in-class fulfillment and service reliability.
• Implement continuous improvement initiatives that raise the bar for speed, accuracy, and quality.

Financial Stewardship

• Own full P&L responsibility, ensuring profitable growth without compromising customer trust.
• Identify and capitalize on opportunities that expand market share and strengthen BD’s leadership in home care.

Governance & Compliance

• Act as President of the Board, ensuring world-class governance and uncompromising compliance with healthcare regulations and BD standards.

Team Leadership & Talent Development

• Build and nurture high-performing teams by attracting, developing, motivating, and retaining top talent.
• Drive organizational change through effective change management strategies and competency development.
• Develop strong people leaders by fostering accountability for business unit goals, enabling continuous process improvements, and cultivating a culture of innovation.
• Ensure alignment and engagement by maintaining regular, transparent communication so that organizational goals are clearly understood and embraced by the team.

Qualifications:

• Bachelor’s degree required; MBA or advanced degree preferred.
• 20+ years of progressive leadership experience in healthcare, home care, or medical supply industry.
• 10+ years General Management experience required
• Proven track record of transforming customer experience and driving measurable business growth.
• Strong understanding of regulatory requirements and compliance in healthcare.
• Exceptional leadership, communication, and strategic thinking skills.

Key Competencies:

• Executive Presence: Demonstrates confidence, credibility, and professionalism in all interactions; able to influence and inspire stakeholders at all levels.
• Strategic Communication: Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively.
• Relationship Management: Builds strong, trust-based relationships with internal and external stakeholders to achieve business objectives.

• Fanatic focus on results: Unwavering commitment to achieving and exceeding business objectives, even in challenging environments.
• Set and uphold high-performance standards for self and team, ensuring accountability and ownership of results at every level.

Required Skills

Optional Skills

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