Commercial Data & Process Manager

In-Office, Singapore, Singapore

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Job Description Summary

1) Commercial Data Management & Expertise

Lead the generation, curation, and data entry processes for commercial operations data (eg. Product, Customer, and Contact records)
Develop deep expertise in all key databases supporting the commercial/sales operations platform (e.g., SAP, SFDC, Reltio) and understand how commercial data elements are defined, created, and generated.
Attain thorough understanding of BD processes for governing commercial operations data in SFDC, ensuring alignment and compliance across countries.

2) Data Governance, Quality & Stewardship

Actively contribute as a member of BD’s cross‑functional data governance and stewardship community, driving standardization and consistent adoption of data rules.
Oversee execution of regional data quality governance processes that impact Sales Operations in SFDC, ensuring adherence to policies, workflows, and approval procedures.
Define, monitor, and drive data quality metrics for Greater Asia, enabling transparency and continuous improvement.
Initiate and coordinate data cleansing processes with country stakeholders to remediate issues and strengthen data health.

3) Master Data Management (MDM) & Standards

Support alignment of customer, account, and product master data standards across Greater Asia, ensuring accurate and consistent structures, hierarchies, and classifications.
Collaborate with IT and global MDM teams on workflow enhancements and ongoing governance of MDM systems.

4) Commercial Data Operations & Data Flow Optimization

Partner with regional and local commercial teams to ensure efficient data ingestion, validation, and integration into SFDC and downstream reporting systems.
Translate business and customer requirements into updated data rules, process improvements, and system enhancements.

5) Cross‑Functional Collaboration & Enablement

Serve as a trusted resource to internal stakeholders by providing clarity on commercial data definitions, standards, and processes.
Work closely with Sales Operations, Marketing, Digital, Finance, Supply Chain, and IT to ensure data supports business needs and initiatives.

6) Regional Projects & Continuous Improvement

Support global / regional projects and initiatives as assigned, leveraging data expertise to support transformation, digital execution, and governance maturity.
Identify and implement opportunities to enhance data processes, improve efficiency, and adopt industry best practices.

Required Skills

Optional Skills