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DS Application Specialist - Customer Success Partner

Field, San Agustín del Guadalix, Madrid

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Job ID
R-542797
Category
Sales Support
Location
San Agustín del Guadalix, Spain
Region
EMEA
As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

In this position, the CSP will demonstrate an in-depth knowledge of the relevant scientific fields, DS services and products, Microbiology process, workflow and effectively leverage this to advance a sales opportunity; prepare, present and demonstrate technical aspects of solutions as they relate directly to customer needs. Identify new opportunities while maintaining excellent customer relations within established accounts and develop key opinion leaders. Work closely with members of the sales and marketing teams to deliver training and assist in meeting key opinion leaders.

It's a wide-ranging role involving:

  • Strong business acumen in understanding Laboratory Medicine processes and pathways.
  • Able to identify areas of improvement in Diagnostics processes by observation and dialogue at customer site and leverage it through transactional SSC opportunities/sales.
  • Teaching, training and troubleshooting skills: Analytics (including cause root analysis skills).
  • Results oriented balancing the short, medium and long run.
  • Strong in developing customer intimacy and loyalty through a successful Customer Service (training, education, support, troubleshooting).

Main responsibilities will include:

  • Serve as the point of contact and consultant for our key clients, leading projects for the Diagnostic Solutions business unit from a client perspective and coordinating with other teams.

  • Lead projects for the Diagnostics Solutions business unit with a problem-solving perspective and offering tailored solutions for each client.

  • Develop, document, and drive the customer buying process through full use of a territory and strategic account sales plan involving multiple stakeholders and buyers in the growth of the assigned products.

  • Call on prospective customers, create demand, communicate medical, clinical and patient outcome benefits, deliver product information and demonstrations, prepare proposals and quotes within company guidelines.

  • Routinely maintain all territory account data and forecast management through SFDC.

About you

  • Degree in Life Science, with strong clinical skills in the field of Microbiology and Molecular including HPV.
  • At least 3 years of experience in Microbiology or similar.
  • Successful record in training healthcare professionals which will include the implementation of new products,
  • High level of English.
  • Proven track to work in a complex environment with a multitude of geographically spread stakeholders.
  • Hardworking, enthusiastic, resilient. Ability to work autonomously, and be capable of independently generating, prioritizing and completing work.

This position requires frequent travel. Driving license is required.

Salary range for this role: EUR 42,000

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters.   

Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. 

Click on apply if this sounds like you! 

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.  

To learn more about BD visit: https://bd.com/careers

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

ESP San Agustin del Guadalix

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

€40,700.00 - €65,150.00 EUR Annual
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