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Spec 1, Complaint Mgmt (Temporary)

Onsite, Nacional, DO

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Job ID
R-541064
Category
Quality
Location
Dominican Republic
Region
LATAM

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Job Functions

  • Ensure FCA acknowledgement forms are filled out by impacted customers 35%
  • Resolve basic customer service activities including communicating with customers, investigating issues, and answering questions under direction and supervision
  • Process customer returns and monitor to ensure the product is received
  • Log all related FCA communications with customers, activity forms and

acknowledgements and provide routine status reports to management

  • Correspond with Customer Service on latest awareness communications
  • Identify process improvements and maintenance of contact logs 5%
  • Basic data analysis for metrics
  • Provide coaching and job training to lower level employees
  • Coordinate with warehouse personnel regarding changes to product returns.
  • Other incidental duties assigned by leadership.

Education/Experience

  • Bachelor's in related field
  • 1 year of previous related experience.

Required Skills

• Fluent in speaking, reading, writing English

• Good computer skills including usage of MS Office Suite

• Good written and verbal communication skills and interpersonal relationship skills

• Ability to work in a fast paced environment

• Substantial knowledge and understanding of policies and procedures

• Moderate knowledge on products and customers

• Good computer knowledge in ERP application (e.g JDE)

• Ability to manage confidential information with discretion

• Excellent customer service skills with ability to negotiate and resolve difficult situations

• Excellent problem-solving skills

• Ability to build and maintain strong relationships across the organization to influence and achieve objectives

• Strict attention to detail

• Must be able to work in a team environment under minimum supervision, including inter-departmental teams and with other departments

• Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

• Fluent in speaking, reading, writing English

• Good computer skills including usage of MS Office Suite

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visithttps://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

.

Primary Work Location

DOM San Cristobal - Nave 25-Merengue

Additional Locations

Work Shift

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