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Intern, Order Management

Onsite, Kuala Lumpur, Kuala Lumpur

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Job ID: R-542708
Category: Customer Service
Location: Kuala Lumpur, Malaysia
Region: APAC

Job Description Summary

• Execute Customer Order Management functions for Asia/Pac internal and external customers.
• Work closely with business, distributors/end customers, internal customers, finance, RA & supply chain to ensure timely delivery of goods.
• Provide operational support to the Order Management team in handling daily orders and ensuring smooth execution of order-related processes.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Key Responsibilities:
·Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.

·Co-ordinate with Planning to ensure stock availability as required.

·Co-ordinate with Finance to ensure credit release on time.

·Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.

·Handle distributors/end customers order enquiries.

·Run Open Order Status reports for distributors/end customers, Finance, Business as required.

·Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up.

·Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.

·Comply with all ISO 13485 requirements and BD policies.

·Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.

·Perform any other tasks assigned.

Education and Experience:

Fresh graduate is also welcomed.

Knowledge and Skills:

Highly customer & business oriented
Moderate analytical, interpersonal & communication skills
A good team player with ability to work cross culture
Fluent in Mandarin, with knowledge of English required to effectively manage customer orders from the respective countries.

Required Skills

Optional Skills