Job Description Summary

The Executive, Order Management will execute Customer Order Management functions for Asia/Pac and
Greater Asia internal and external customers. This individual will work closely with business, distributors/end
customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this
individual will support business objectives; deliver high level of service & performance and engage
distributors or customers, facilitating information flow & providing support to the order fulfillment process.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

Become a maker of possible with us!

We are seeking a dynamic sales professional to drive access and adoption of our key medical device portfolios in Malaysia.

You will engage with key decision-makers, collaborate with clinical specialists, expand our market presence by achieving sales targets in strategic accounts.

Job Description

• Execute and manage Order Processing transactions accurately and promptly, including Field
• Service Contracts billing.
• Co-ordinate with Planning to ensure stock availability as required.
• Co-ordinate with Finance to ensure credit release on time.
• Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.
• Handle distributors/end customers order enquiries/complaints.
• Run Open Order Status reports for distributors/end customers, Finance, Business as required.
• Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up.
• Co-ordinate distributors/end customers claims for shipping discrepancies ie damage, short
• shipment, over shipment, pricing etc.
• Achieve Key Performance Indicators (KPI’s), Individual Impact Goals (IIG) and meet Development
• Plan.
• Manage and facilitate the service level agreement applicable to Customer Interface.
• Support service and customer priority strategies.
• Support cost reduction and/ or process improvement initiatives.
• Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other
• regulatory requirements.
• Comply with all ISO 13485 requirements and BD policies.
• Ensure a safe, healthy and environmentally friendly workplace by observing Company's rules and
• procedures. Active involvement in prevention, elimination of potential safety hazards and
• participation in activities which promotes recycling, replacement and reduction of resource
• materials.
• Processes instrument repair requests.
• Regularly provides department team lead/manager with relevant information regarding activities,
• problems, issues related to Order Management Representatives and Specialists assigned accounts
• and tasks.
• Provides training to new Order Management Representatives and Specialists.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

.

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift

MY1 Standard (Malaysia)