Job Description Summary

PURPOSE OF JOB
The Commercial Operations Manager is part of the commercial team in driving growth across the various business units. The role provides accurate and timely commercial, and operations support during the entire sales and operations cycle to ensure key corporate objectives are met. The Commercial Operations Manager must also understand and be ready to respond to the market changing environment.

Job Description

JOB TITLE                  

Commercial Operations Manager, Malaysia

LOCATION AND DEPARTMENT

Kuala Lumpur, Malaysia (Solid to Country GM & Dotted to SCM Director)

PURPOSE OF JOB

The Commercial Operations Manager is part of the commercial team in driving growth across the various business units.  The role provides accurate and timely commercial, and operations support during the entire sales and operations cycle to ensure key corporate objectives are met. The Commercial Operations Manager must also understand and be ready to respond to the market changing environment.

JOB FUNCTION

• Ensure standardized S&OP process across all BD businesses and distributors. Help achieve distributor sales target /financial reconciliation and keep healthy channel inventory
• Partner with SEA planning to directly work with Country and Business Leaders, Distributors and relevant stakeholders to establish (using Distributor in-market and inventory data) accurate demand forecasting/planning.
• Attend and ensure pre-consensus meetings are conducted according to agenda and with high quality outputs
• Analyze and provide comments to monthly country performance on In-Market Sales, Trade Sales, and Future Days’ Sales (FDS) inventory level across all businesses.
• Monitor and escalate inventory risks for appropriate action.
• Work closely with business teams to ensure successful implementation of corporate-level sales operation strategy, projects, and processes.
• Support businesses to streamline and optimize sales and operations processes with distributors.
• Drive the achievement of distributor KPIs by functioning as key contact person to distributors.
• Review and approve distributor charges/claims as per distributor agreement, e.g. excess pallet, urgent requests to end-customers, samples etc.
• Accountable for the in-market sales tool, Salesforce.com, ensuring the integrity of the data always, implementation of system changes and modifications.
• Process owner for production of sales performance reports and incentives calculation, validation and approval routing.
• New product introduction and launch planning with cross-functional stakeholders.
• Analyze internal business trends and processes to enable Country General Manager to address or improve them.
• Perform other tasks that may be assigned from time to time.

• Distributor Management
  • Monitor Distributor performance using Dashboard
  • Review Distributor Channel Inventory and IMS trends
  • Participate in review of Distributor Planning/Collaboration & Country S&OP (where applicable)
  • Participate in annual Distributor evaluation (where applicable)-

Others

• Continuous improvement: Process, System and People
• Performs any other tasks and key projects as assigned
• Identify gaps, spot problems, diagnosis of the issues, evaluating alternatives.
• Implement remedial measures both short term & long-term
• Quick response in time, Right Solution, Communication

POSITION REQUIREMENTS

Education:

Degree in Business Management / Supply Chain /Engineering

Relevant Experience:

Min 4-7 years of Supply Chain /Operations management experience

Job Competency requirements:

Excellent SAP, BW & APO knowledge

Proficient in MS Excel application

Possess analytical skill and ability to enjoy data mining/ report analysis

Ability to perform root cause analysis with recommendation of resolution

Excellent interpersonal and communication skills

Business and customer oriented and a good team player

Fluent English in both written & spoken.  Other Asian language(s) would be a strong asset.

BD Core competency

• Process Effectiveness
• Customer Focus
• Drive for results
• Continuous & Versatile Learning

Functional (Knowledge)

• Demand Planning & Analysis
• Customer & Market knowledge
• Sales & Operational Planning
• CPFR
• Distributor Management

Functional (skills)

• Inventory Management
• Planning / Forecasting Techniques

Regulatory competency

• Good Distribution Practice for Medical Devices (GDPMDS)
• Sarbanes Oxley (SOX)

Enterprise Competency

• SAP
• APO
• BW
• Continuous Improvement Processes and Tools
• BI Tool ( eg. Qliksense, Power BI…)

Required Skills

Optional Skills

.

Primary Work Location

MYS Kuala Lumpur - Damansara Heights

Additional Locations

Work Shift