Instruments & Operations Support
In-Office, Milan, Lombardy
- ID de l'offre
- R-548391
- Category
- Sales Support
- Location
- Milan, Italie
- Region
- EMEA
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Join BD as an Installation & Operations Coordinator, where you will play a key role in ensuring the smooth execution of installation projects and early operational support. Acting as a central point of coordination, you will collaborate with cross-functional teams and customers to deliver high-quality service and drive operational excellence.
Responsibilities
Coordinate end-to-end installation processes from order to go-live, ensuring all milestones and timelines are achieved
Act as the main point of contact between Sales, Service, customers, and Field Service Engineers (FSEs)
Ensure full readiness for installations, including site preparation, documentation, and parts availability
Manage and improve operational processes, identifying inefficiencies and driving continuous improvement initiatives
Monitor key KPIs (e.g., installation lead time, on-time completion) and provide regular reporting on progress and risks
Support cross-functional operations activities, including backup for planning, dispatching, and inside sales when needed
Preferred Requirements
2–5+ years of experience in service operations, technical support, or project coordination
Experience in healthcare, diagnostics, or medical devices is a strong advantage
Familiarity with installation processes and field service operations
Strong problem-solving skills with the ability to work effectively under pressure
Ability to manage multiple stakeholders and priorities in a fast-paced environment
Proactive, team-oriented mindset with excellent communication skills
Salary Range: 40.000 € to 50.000 €
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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Primary Work Location
ITA Milano - Via Enrico CialdiniAdditional Locations
Work Shift
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information
€40,700.00 - €65,150.00 EUR Annual
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