As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

As a Back Office Representative, you will support the coordination of field service activities across the Nordic region. You will schedule service visits, manage work orders, and communicate with customers, service engineers, and Sales to ensure smooth day-to-day operations.
You will keep systems updated, follow up on open tasks, and support installations and customer needs from an administrative perspective, helping deliver a consistent customer experience.
This role involves daily communication with Nordic customers, so native-level Swedish is required. It is an administrative coordination role — no scientific or lab background is needed.

Responsibilities:

• Scheduling and coordinating service visits and engineer calendars
• Managing and updating work orders in internal systems
• Handling customer calls and emails (Nordic languages & English)
• Monitoring open or delayed tasks and following up accordingly
• Supporting installations, upgrades, and service activities from an administrative perspective
• Managing the shared team inbox and ensuring timely responses
• Working closely with Sales teams to support customer needs, align on service activities, and ensure visibility of ongoing work
• Supporting general administrative tasks, including data accuracy and local purchasing

Preferred Requirements:

• A first experience in customer support, service coordination, administrative, or operational support roles
• Bachelor degree or equivalent professional experience
• Native-level Swedish is required, along with good comprehension of Danish and Norwegian, and fluent English. Finnish is a plus.
• Strong coordination and follow-up skills with the ability to collaborate across functions and with external partners
• Structured and meticulous approach with a service-focused mentality
• Strong written and verbal communication skills with a customer-focused approach

Click on apply if this sounds like you! Please apply with an English CV.

We prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Our office is located in the Karolinska Institutet Science Park.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

SWE Stockholm - Marieviksgatan

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

kr318,500.00 - kr485,750.00 SEK Annual