Skip to main content
BD logo
Huit employés souriant et prenant une photo

Branch Service Manager

Field, Bengaluru, Karnataka

Postuler
ID de l'offre
R-546867
Category
Sales Support
Location
Bangalore, Inde
Region
APAC
As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Branch Service Manager is responsible for driving service delivery excellence, ensuring high instrument uptime, managing field service operations, and enhancing customer satisfaction across the assigned territory. The role involves leading service engineers, managing contracts (AMC/CMC), and ensuring compliance with Company`s service standards and business objectives.

1. Service Operations Management

  • Oversee installation, preventive maintenance (PM), and breakdown service activities for ADx Instruments.
  • Ensure >98% uptime of customer instruments through proactive service planning.
  • Monitor and drive closure of service calls within defined TAT.

2. Team Leadership & Development

  • Lead, mentor, and monitor a team of Field Service Engineers (FSEs) And ASMs.
  • Allocate resources effectively based on workload and geography.
  • Conduct regular performance reviews and skill development initiatives.

3. Customer Management

  • Build strong relationships with key customers (hospitals, research institutes, labs).
  • Address escalations and ensure timely resolution of critical issues.
  • Drive customer satisfaction and retention through high-quality service support.

4. Service Contract & Revenue Management

  • Drive AMC/CMC conversion and renewal targets within the assigned branch.
  • Support service revenue growth including spare parts, upgrades, and billable visits.
  • Coordinate with the commercial and finance teams for invoicing and collections follow-up.

5. Compliance & Quality

  • Ensure adherence to BD service SOPs, documentation, and audit requirements.
  • Maintain service records, PM reports, installation reports, and regulatory compliance.
  • Support internal and external audits as required.

6. Spare Parts & Inventory Management

  • Monitor availability and consumption of spare parts.
  • Coordinate with supply chain/logistics to minimize downtime due to part shortages.
  • Optimize inventory levels at branch level.

7. Stakeholder Coordination

  • Collaborate with Application Specialists, Sales Teams, and Regional Leadership.
  • Support product installations and ensure application readiness at customer sites.
  • Coordinate with global/regional support teams for technical escalations.

8. Reporting & MIS

  • Provide regular service dashboards on KPIs (uptime, call closure, contract coverage, revenue).
  • Analyze service trends and identify areas for operational improvement.
  • Present branch performance updates to leadership.

Key Performance Indicators (KPIs)

  • Instrument uptime (%)
  • Service call closure TAT
  • AMC/CMC renewal rate
  • Service revenue achievement
  • Customer satisfaction score (CSAT)
  • Audit & compliance adherence

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visithttps://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

.

Primary Work Location

IND Bengaluru - Cornich Al-Latheef

Additional Locations

Work Shift

Postuler
Map texture

See the area you’ll be working in.

Explore the area

Inscrivez‑vous à notre bassin de talents

Inscrivez-vous pour recevoir les dernières nouvelles, événements et futures opportunités directement dans votre boîte de réception.

JOIGNEZ-VOUS À NOTRE BASSIN DE TALENTS

Inscrivez-vous pour recevoir des alertes d’emploi

Créez une alerte d’emploi pour être avisé lorsque des postes correspondant à vos compétences et à votre lieu de travail deviennent disponibles.

  • Strategic Initiatives Director

    • Émirats Arabes Unis
    View role

  • Manufacturing Operator - Hypak

    • Fukushima, Japon
    View role

  • Equipment Specialist (Night Shift)

    • Sandy, Utah
    View role
Afficher toutes nos offres

On dirait que vous n’avez pas encore consulté d’offres. Recherchez des opportunités ouvertes dès maintenant.

On dirait que vous n’avez enregistré aucune offre pour le moment. Recherchez des opportunités ouvertes dès maintenant.

Filtrer les histoires

  • Outdoor photo of lots of BD associates all cheering together in front of a sign which reads 'Patients'.

    Domaines de carrière

    Explorez des parcours de carrière dynamiques et trouvez des postes qui correspondent à vos compétences, passions et objectifs.
    • Apr 20, 2026
  • Skyline view of BD's Greater China Training & Innovation Center at dusk

    Sites BD

    De l’expertise locale aux retombées mondiales – trouvez votre place.
    • Apr 20, 2026
  • BD associate talking to a woman at a hiring event reviewing a notebook binder smiling

    FAQ pour les candidats

    Obtenez des réponses claires à vos principales questions et franchissez en toute confiance chacune des étapes de votre parcours.
    • Apr 20, 2026

  • Blogue

    Découvrez des histoires, une culture et des conseils qui inspirent votre développement et soutiennent votre cheminement professionnel.
    • Feb 5, 2026
  • Individual wearing a high‑visibility orange safety vest and cap standing inside a warehouse with shelving and charts in the background.

    Votre carrière chez BD

    Nous sommes d’avis que les carrières ne devraient pas dépendre d’une simple description de poste. Chez BD, votre carrière est un cheminement, qui vous offre de réelles possibilités de vous développer, de diriger et d’améliorer les choses à chaque étape
    • Apr 20, 2026