Job Description Summary

The Conversational AI Delivery Engineer will work closely with cross-functional teams to ensure seamless integration, deployment, and monitoring of Conversational systems. This role requires a solid understanding of natural language processing (NLP), natural language understanding (NLU), Conversational flows, and solution delivery practices.
Key responsibilities include supporting technical reviews, testing, analytics, and contributing to solution reliability and production readiness. The candidate will help maintain high-quality standards across the software development lifecycle (SDLC), support CI/CD pipelines, follow best practices in coding and Conversational AI design, and contribute to scalable, high-performing solutions with appropriate analytics and monitoring.

Job Description

Key Responsibilities:

• Develop and maintain Conversational AI solutions, ensuring stability and adherence to defined standards.
• Apply NLU tuning (e.g., utterances, intents, entities) to improve bot performance and user experience.
• Contribute to the design and maintenance of Conversational flows, integrations, system diagrams, and technical documentation.
• Support the identification and documentation of business requirements in collaboration with Business Analysts and Product team members.
• Collaborate with other developers and engineers, and share knowledge and provide guidance to junior team members as appropriate.
• Support DevOps practices for Conversational AI systems by following established CI/CD and release processes.
• Assist with deployments across environments and support release activities.
• Support troubleshooting of deployment issues and system performance.
• Contribute to defect investigation and root cause analysis, and help apply corrective actions to existing projects.
• Ensure solutions include required logging, monitoring, and diagnostic features.
• Use testing tools to execute functional, regression, integration, and usability tests.
• Review analytics and telemetry data to help identify defects or improvement opportunities.
• Support maintenance and updates of dashboards and analytics pipelines.
• Work closely with Operations, Product, and Delivery team members to support successful solution delivery.
• Support UAT activities with business stakeholders by addressing defects and incorporating feedback to ensure proper validation of solutions.
• Continuously develop technical and domain knowledge in Conversational AI delivery and platform practices.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
• 3+ years of experience in software delivery, DevOps, or Conversational AI-related roles.
• Familiarity with CI/CD tools (e.g., GitHub Actions, Azure DevOps, Jira).
• Experience with Conversational AI platforms (e.g., Microsoft Copilot Studio, Dialogflow, Amelia).
• Basic understanding of software delivery, testing, and release processes.
• Advanced English proficiency

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

BD is proud to be certified as a Top Employer 2025 in Poland, reflecting our commitment to creating an exceptional working environment.

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

POL Wroclaw - Legnicka

Additional Locations

POL Warsaw - ul. Osmanska

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information