Key Responsibilities:

Service Delivery Supervision

• Oversee and execute the GBS strategy to maintain the financial health of AR balances, with emphasis on accelerating resolution of aged and past-due balances. 
• Ensure service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics are met by internal teams and third-party service partners. 
• Raise and develop strategies to mitigate potential financial risks.  

Maintain AR Balance

• Serve as the primary coordinator between AR teams, customer Accounts Payable teams, and internal stakeholders when payment issues, disputes, or collection impasses occur. 
• Lead customer-facing meetings using structured agendas, documented discussion points, and clearly defined action items. 
• Deploy resources to properly address AR escalations. 
• Review aging accounts and disputes, identify root causes, and drive resolution efforts for aged AR, particularly balances outside the current fiscal year. 
• Research, develop, and manage settlement proposals in collaboration with key stakeholders to support appropriate resolution of outstanding balances. 
• Partner with associates from our third-party service partners to resolve AR issues.  

Performance Monitoring & Reporting

• Monitor aging AR, past-due percentages, collection performance, DSO, aging buckets, and SLA compliance for assigned accounts. 
• Provide actionable insights through dashboards and reports to leadership. 
• Complete, analyze, and present incentive scoring results and related performance metrics when necessary. 
• Identify process bottlenecks and recommend improvements. 

Technology & Tools

• Leverage workforce management software and ERP systems (e.g., SAP, Oracle, Workday). 
• Support automation and digital transformation initiatives within AR. 

Collaboration & Communication

• Act as a liaison between AR, GBS teams outside of AR, commercial teams, finance teams, customer Accounts Payable teams, and external customers. 
• Collaborate with Senior Management to surface opportunities of improvement regarding AR. 
• Coordinate cross-functional activities to remove barriers to payment, improve cash flow, and implement process improvements through stretch assignments when necessary. 

Team Oversight

• Provide supplemental training and development of AR associates. 
• Provide coaching and feedback when necessary. 

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.