Customer Service Executive
In-Office, Singapore, Singapore
- ID de l'offre
- R-542942
- Category
- Customer Service
- Location
- Singapour, Singapour
- Region
- APAC
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Order Processing:
- Acknowledge PO from Ariba/ST Healthcare/Tender Boards
- Accurately entering & validating purchase orders, Samples, Consignment into ERP systems, ensuring compliance with Contract / blanket PO and pricing
Billing & Invoicing:
- Perform billing and generate invoices – ensuring information i.e Contract, contract balance/Qty are available and reviewed before billing
- Replacement/Consignment Billing, Service Billing.
- AP direct - Upload consignment invoice after billing (Eg: SGH, NUH…)
- Follow up with MLS on signed invoices upon request from customers/Sales
Distribution Coordination:
- Partner with Logistic and 3PL on (urgent) deliveries
- Arrange with 3PL and customers for Return & Exchange of stock when required (eg. Product recall, expired items, wrong items, etc)
- Equipment/ floater delivery & collection
Process Improvement: Identify, lead, and implement continuous improvement initiatives to enhance efficiency and process robustness
Stakeholder Management:
- Manage stakeholders’ communication (Customers, Sales, 3PL) – support audit, answering of Calls, addressing delivery complaints, tracking backorders, and managing returns or damaged items,
- Quotations – collate and e-file quotations from Sales
- E-Filing – invoices, POs
- Expired Consigned Stock collection coordination
- Perform Consignment missing transaction in system
- Fixed Asset Delivery Coordination – liaise with Sales, Finance & Commercial Operations
- Ensures process executions is following BD’s Policy & other regulatory requirements e.g. GDPMDS
Data Analysis & Reporting: Analyse SG supply chain metrics Key Performance Indicators (KPIs)
and provide insights into KPI performance and root cause analysis of the failure to support decision-making
- Order Timeliness
- Order Accuracy (contributed by OM error)
- Backorders
- On Time In Full (OTIF)
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visithttps://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
.
Primary Work Location
SGP The StrategyAdditional Locations
Work Shift
See the area you’ll be working in.
Explore the area-
À propos de BD -
Domaines de carrière -
Sites BD -
FAQ pour les candidats -
Blogue -
Carrières en entreprise -
Avis de confidentialité des candidats chez BD -
Carrières en ingénierie et R et D -
Carrières en fabrication -
Carrières dans les affaires médicales et réglementaires -
Méfiez-vous des arnaques à l'emploi -
Votre carrière chez BD -
Inclusion et Engagement -
Notre culture -
Carrières en vente -
Carrières dans les services sur le terrain -
Comment faire ressortir votre candidature -
L’IA et votre recherche d’emploi -
Carrières pour les jeunes talents -
Comment BD soutient la relocalisation -
Comment se préparer pour une entrevue chez BD -
Avis de confidentialité chez BD -
La qualité chez BD -
Carrières en marketing
Inscrivez‑vous à notre bassin de talents
Inscrivez-vous pour recevoir les dernières nouvelles, événements et futures opportunités directement dans votre boîte de réception.
Inscrivez-vous pour recevoir des alertes d’emploi
Créez une alerte d’emploi pour être avisé lorsque des postes correspondant à vos compétences et à votre lieu de travail deviennent disponibles.
Looks like you haven't viewed any jobs yet, search open opportunities now.
Looks like you haven't saved any jobs yet, search open opportunities now.
Filtrer les histoires
-
Domaines de carrière
Explorez des parcours de carrière dynamiques et trouvez des postes qui correspondent à vos compétences, passions et objectifs. -
Sites BD
De l’expertise locale aux retombées mondiales – trouvez votre place. -
FAQ pour les candidats
Obtenez des réponses claires à vos principales questions et franchissez en toute confiance chacune des étapes de votre parcours. -
Blogue
Découvrez des histoires, une culture et des conseils qui inspirent votre développement et soutiennent votre cheminement professionnel. -
Votre carrière chez BD
Nous sommes d’avis que les carrières ne devraient pas dépendre d’une simple description de poste. Chez BD, votre carrière est un cheminement, qui vous offre de réelles possibilités de vous développer, de diriger et d’améliorer les choses à chaque étape